Delivery & Returns
We will do everything we can to deliver your order as quickly as possible.
- ‘In Stock’ Orders are typically dispatched within two (2) Business Days of payment.
- All orders are sent via Express Post and do require Signature On Delivery. (We cannot be responsible for delivery for orders that have requested Safe Drop).
- During Promotion and Sale periods, there may be slight delays in receiving your order due to increased volumes.
- Once your parcel has been scanned by the freight carrier you will receive an email on how to track your order.
- Dispatch of orders may be delayed where address or payment information requires correction or verification
- For further information on the status of your order please contact our eStore team at shop@specialisthelicopters.com.
For further enquiries on your parcel location, please contact Australia Post here
Next Day Delivery* – If you are located within the Australia Post Express Post Network (most metropolitan areas) and place your order Tuesday-Thursday before 12pm you will receive your order the next Business Day.
To check if you fall within Australia Post’s Next Business Delivery Network, click here.
Change of Address
We cannot be held responsible for an incorrect address being entered on your order.
Address Confirmation is given on the eStore checkout page. If this is not noticed until after your order is finalised, please contact us immediately. Dispatch of orders may be delayed when address correction or amendment is requested.
Please don’t hesitate to contact shop@specialisthelicopters.com with any queries.
Returns & Exchanges
You can return item(s) purchased via our eStore for a full refund of the purchase price (excluding postage) within 14 days of receiving your original order provided it meets our Terms & Conditions for returns.
If you would like to return an item purchased via our eStore, please initiate your return via the returns page or contact eStore via shop@specialisthelicopters.com to arrange your return.
Your postage cost for returns/exchanges is not refundable, unless the goods are faulty or otherwise covered by the Terms & Conditions. We recommend sending your return via trackable post and goods are your responsibility until they reach our office.
Please ensure goods are packed securely or using a postal service that insures you for the value of the items you are posting.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Once your parcel has been delivered please allow up to 5 Business Days for the return to be processed. Refunds will be applied (less the $8 inc. GST return shipment fee where applicable) to the original payment method. Visibility of your refund may vary depending on your payment method and provider.
Please note: we do not accept returns or exchanges to our eStore on jewellery, accessories, sale or clearance items, other than as required by the Australian Consumer Law as detailed in our Terms & Conditions.
Returns Address:
Specialist Helicopters eStore
PO Box 6442
Alexandria, NSW 2015